Return & Refund Policy

At MediGo, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, unopened, and in original packaging.
• For hygiene and safety reasons, opened cosmetic, skincare, and personal care items cannot be returned.

Non-Returnable Items

The following items are non-returnable:

• Opened skincare or cosmetic products
• Personal hygiene items
• Used medical or wellness products
• Clearance or final sale items

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging.

Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Contact

For return requests, contact us at:
Email: support@medigostore.com